We send out an Order Confirmation email shortly after placing your order has been placed, so that you can make sure to have a receipt. If you did not receive one, and it is not in your spam folder, it is possible the order was not fully placed or that your email was entered incorrectly. Please contact us via our email at shop.mybracelet@gmail.com and we’ll make sure it gets fixed straight away.
Please email us right when the order was placed, we might be able to correct the address, but for the colours and engraving, sadly we are not able to change that after the order is placed, but email us if that happens and we might be able to get you a discount for your next one!
Yes, we certainly do ship world wide! Bracelets shipped to international addressses generally take 7-14 days to arrive after your order is customised and/or processed. Note* that often orderes will be passed and delivered by your country's local post office.
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
All of our custom jewelry are engraved using the latest laser engraving technology. The engraving color can vary slightly depending on the jewelry of your choice.
The color of the engraving on the matte cuffs will be black/dark grey. The engraving on our shiny jewelry: necklaces, shiny cuffs, rings and other bracelets will be lighter and have grey tones. Matte black jewelry will have white/grey engraving.
The engraving is more visible on the shiny jewellery thanks to the lighter engraving. The grey engraving is the best way to make the text stand out. Because of the shiny surface, darker engravings would be unreadable in most lightning conditions.
Yes, we do offer custom bulk ordering/wholesale and we love working with companies to make their unique pieces come to life! Your organization can work alongside us. Please email shop.mybracelet@gmail.com to get started.
We are committed to making our products from natural materials that are ethically sourced and preserve a unique cultural and artistic legacy for the next generation.
We only use Stainless Steel and they're coated in 18k Gold or 18k Rose Gold, the Silver one is pure stainless steel with a protective coating. They do not corrode/rust in water/humid climates, so don't worry!
YES! You can adjust the cuffs by the two flexible ends. They are high-quality and flexible, so they will not break under any circumstance and are even waterproof! and the normal chain bracelets fit most if not all wrists and have a selection of sizes if needed.
We offer a full refund if they some how do not fit you so don't worry about that.
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